For custom sizes or bespoke pieces, we do not accept returns but we do offer alterations for additional small fee.
We understand that returns are sometimes necessary, and we strive to make the process as seamless as possible. we have made an important update to our returns policy to better serve you and manage our inventory effectively.
Temporary returns policy:
Returns for store credit only:
- All returns for discontinued items will now be issued as store credit only.
- This policy change ensures that you can still enjoy our range of products while helping us manage our inventory responsibly.
Eligible items:
- Only items purchased directly from our website and within the return window of 14 days from receiving your product are eligible for returns as store credit. Anything past 14 days cannot be returned for store credit.
- Custom orders remain non-returnable and non-refundable.
Return window:
- You must request a return within 14 days of receiving your order to be eligible for store credit.
Process:
- To initiate a return, please contact our customer service team hallebyhaseebali@ gmail.com with your order number and details of the item(s) you wish to return.
- Once your return is approved, you’ll receive store credit to shop any of our new styles within 1 year of issue.
Store credit issuance:
- Store credit will be issued in the form of a digital gift card, which will be emailed to you.
- Store credit can be used for any future purchases on our website and will expire within 1 year of issue.
Exclusions:
- Final sale items, gift cards, and any other items marked as non-returnable at the time of purchase are not eligible for returns or store credit.
We appreciate your understanding and support as we make this transition. Our goal is to continue providing you with high-quality, unique garments and an exceptional shopping experience.
For any questions or further assistance, please feel free to reach out to our customer service team at [email protected]
The HALLE BY HASEEB ALI Team
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us for questions related to refunds and returns.