Privacy Policy

Introduction

At Halle by Haseeb Ali, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website at hallebyhaseebali.com or interact with our sustainable luxury fashion brand.

By using our website, making a purchase, or subscribing to our services, you consent to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand how we handle your personal information.

Information We Collect

Personal Information You Provide

When you interact with our website or services, we may collect the following personal information that you voluntarily provide:

Account Information: Name, email address, password, and profile preferences
Order Information: Billing and shipping addresses, phone number, payment details
Communication Data: Messages sent through contact forms, customer service inquiries, newsletter subscriptions
Custom Fitting Data: Measurements and sizing information for bespoke services
Marketing Preferences: Communication preferences and interests in sustainable fashion

Information Collected Automatically

We automatically collect certain information when you visit our website:

Device Information: IP address, browser type, operating system, device identifiers
Usage Data: Pages visited, time spent on site, click patterns, referral sources
Location Data: General geographic location based on IP address
Shopping Behavior: Products viewed, cart contents, purchase history

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

How We Use Your Information

Order Processing and Customer Service

Processing and fulfilling your orders
Managing your account and providing customer support
Sending order confirmations, shipping updates, and delivery notifications
Processing payments and preventing fraud
Providing bespoke fitting consultations and custom alterations

Marketing and Communications

Sending newsletters about new sustainable fashion collections
Providing personalized product recommendations
Communicating about special offers, sales, and promotions
Conducting customer surveys and collecting feedback
Social media engagement and content personalization

Website Improvement and Analytics

Analyzing website performance and user behavior
Improving our products, services, and user experience
Testing new features and functionalities
Conducting market research and trend analysis
Optimizing our sustainable fashion collections based on customer preferences

Legal Basis for Processing (GDPR)

For customers in the European Union and UK, we process your personal data under the following legal bases:

Contract: To fulfill orders, provide customer service, and deliver bespoke services
Consent: For marketing communications, newsletter subscriptions, and non-essential cookies
Legitimate Interest: For website analytics, fraud prevention, and business improvement
Legal Obligation: To comply with tax, accounting, and regulatory requirements

How We Share Your Information

Service Providers

We share your information with trusted third-party service providers who help us operate our business:

Payment Processors: Stripe, PayPal for secure payment processing
Shipping Partners: Courier services for order delivery and tracking
E-commerce Platform: Website hosting and shopping cart functionality
Email Marketing: MailPoet, MailChimp for newsletter and marketing communications
Analytics Services: Google Analytics for website performance analysis

Legal Requirements

We may disclose your information when required by law or to:

Comply with legal processes, court orders, or regulatory requirements
Protect our rights, property, or safety, and that of our customers
Investigate and prevent fraud, security breaches, or illegal activities
Enforce our Terms and Conditions or other agreements

Business Transfers

In the event of a merger, acquisition, or sale of our business, customer information may be transferred as part of the transaction, subject to appropriate confidentiality and data protection measures.

Data Security

We implement robust security measures to protect your personal information:

Encryption: All payment transactions are encrypted using SSL/TLS technology
Secure Servers: Data is stored on secure servers with restricted access
Access Controls: Limited access to personal data on a need-to-know basis
Regular Monitoring: Continuous monitoring for security threats and vulnerabilities
Data Backup: Regular backups to prevent data loss

While we take extensive precautions, no internet transmission or electronic storage is 100% secure. We cannot guarantee absolute security but commit to promptly addressing any security incidents.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy:

Account Data: Until you request deletion or close your account
Order Information: 7 years for tax and legal compliance purposes
Marketing Data: Until you unsubscribe or request removal
Website Analytics: Typically 26 months (Google Analytics default)
Customer Service Records: 3 years for quality assurance and legal purposes

Your Rights and Choices

Access and Control

You have the right to:

Access: Request a copy of the personal data we hold about you
Rectification: Correct inaccurate or incomplete information
Erasure: Request deletion of your personal data (subject to legal requirements)
Portability: Receive your data in a structured, machine-readable format
Restriction: Limit how we process your personal data
Objection: Object to processing based on legitimate interests

Marketing Communications

Unsubscribe from newsletters using the link in any email
Update your communication preferences in your account settings
Contact us directly to opt out of marketing communications

Cookies

Manage cookie preferences through our Cookie Preference Center
Adjust browser settings to block or delete cookies
Opt out of analytics tracking through Google Analytics opt-out

International Data Transfers

As a global sustainable fashion brand, we may transfer your personal data to countries outside your residence. We ensure appropriate safeguards are in place:

Adequacy Decisions: Transfers to countries with adequate data protection levels
Standard Contractual Clauses: For transfers to countries without adequacy decisions
Encryption: Data is encrypted during transfer and storage
Vendor Agreements: All service providers must maintain appropriate data protection standards

Children’s Privacy

Our website and services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

Parents or guardians who believe their child has provided personal information should contact us immediately.

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make significant changes, we will:

Update the “Last Updated” date at the top of this policy
Notify registered customers via email
Display a prominent notice on our website
Request renewed consent where required by law

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

Data Protection Officer
Email: Info@hallebyhaseebali.com
Subject Line: Privacy Policy Inquiry
Response Time: Within 72 hours

General Customer Service:
Email: info@hallebyhaseebali.com
Phone: Available upon request
Business Hours: Monday-Friday, 9 AM – 6 PM GMT

Commitment to Sustainability and Privacy

Just as we are committed to sustainable fashion practices using recycled materials, we are equally committed to sustainable data practices. We believe in:

Collecting only the data necessary for our services
Maintaining transparency about our data practices
Implementing environmentally conscious digital practices
Respecting your privacy choices and preferences
Building long-term trust with our customers

Last Updated: October 2025

Thank you for trusting Halle by Haseeb Ali with your personal information. Your privacy is as important to us as creating beautiful, sustainable fashion that makes a positive impact on the world.