Size Guide & Custom Fittings
Finding your perfect fit is essential for luxury evening wear. Use our detailed size guide featuring comprehensive UK, US, and EU size conversions.
How to Measure
For the most accurate fit, measure your bust, waist, and hips according to our sizing chart guidelines. Take measurements over your undergarments for precision.
Bespoke Sizing Service
As a designer brand specializing in evening wear and couture pieces, we offer bespoke sizing consultations. Contact us directly for personalized fittings and custom alterations to ensure your garment fits perfectly.
Shipping Information
Processing Time
We specialize in made-to-order dresses. Each dress is carefully crafted and takes approximately 15 working days to complete.
If you choose our Rush Service, your order will be prioritized and completed within 10 working days.
After the processing time, shipping time will depend on the delivery method you select — Express or Standard Shipping. Delivery duration varies based on your location and chosen shipping option.
Shipping Methods & Timeframes
- Standard Shipping: Once your order is ready (within 15 days), it will be shipped directly to you within the next 2–3 working days.
- Express Shipping: Once your order is ready (within 15 days), it will be shipped to you on the next working day.
- Rush Service: Once your order is ready (within 10 days), it will be shipped to you on the next working day.
Shipping rates are calculated at checkout based on your location and chosen delivery method. We offer free standard shipping on orders over £200.
International Shipping
We ship worldwide to bring our luxury collections to customers globally. International shipping costs and delivery times vary by destination. Customers are responsible for any customs duties or import taxes.
Exchange Policy
Important: Exchange Only Policy
We do not offer refunds. However, we accept exchanges within 15 days of delivery for items that meet our exchange criteria.
Exchange Eligibility Requirements
To be eligible for exchange, items must meet ALL of the following conditions:
- Items must be unworn and unused
- Original tags must be attached
- Items must be in perfect, original condition
- Original packaging must be included
- Exchange request must be initiated within 15 days of delivery
Items Not Eligible for Exchange
- Custom-made pieces
- Bespoke garments
- Items worn or altered
- Items without original tags
- Sale or clearance items (unless defective)
How to Request an Exchange
- Contact us within 15 days of receiving your order via email or phone
- Provide your order number and reason for exchange
- We’ll provide you with exchange instructions and return authorization
- Package item securely with original packaging and tags
- Send item back using trackable shipping method
Exchange Processing
Once we receive your returned item, we’ll inspect it within 48-72 hours. If approved, we’ll process your exchange and notify you via email. Processing time for exchanges is 3-5 business days after approval.
Our Commitment to Quality
Sustainable Luxury
We create luxury fashion from carefully sourced recycled materials, combining traditional craftsmanship with eco-conscious practices. Each piece tells a story of conscious craftsmanship and environmental responsibility.
Quality Assurance
Our recycled materials undergo rigorous quality testing to ensure they meet the highest luxury standards. We maintain exceptional quality while respecting environmental responsibility.
Need Help?
Customer Support
Our customer service team is here to assist you with any questions about sizing, exchanges, or orders.
Email: info@hallebyhaseebali.com
Response Time: Within 24 hours during business days
Bespoke Consultations
For custom fittings and bespoke services, contact us directly to schedule a personalized consultation.
Policy Updates
We reserve the right to update this shipping and returns policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy regularly for any updates.
Last Updated: October 2025